Returns and claims policy

Return of goods

Goods purchased by public institutions, corporations, businesses and individuals conducting economic activity, whose orders are directly related to the nature of their operations, are generally not eligible for return.

In selected cases, AQUABARA Sp. z o.o. may accept a return, but this always requires individual verification and written approval. The goods must be returned complete, unused and undamaged. Returns may involve deductions for logistics or storage costs.

Complaints – defects discovered upon receipt

Defective products or products not in accordance with the order may be reported within 30 days from the date of delivery.

After submitting a complaint, AQUABARA Sp. z o.o. may:

• replace the product with a new, defect‑free one,
• repair the product,
• offer a full or partial refund – depending on the nature of the defect and product availability.

Complaints – defects discovered after 30 days (B2B warranty)

In B2B relations, the seller’s warranty is valid for 1 year from the date of delivery, unless otherwise agreed between the parties.

The buyer is obliged to inspect the goods immediately upon receipt and report any defect as soon as it is discovered. Failure to report in time may result in loss of warranty rights.

Under the warranty, AQUABARA Sp. z o.o. may:

• remove the defect (by repair),
• replace the goods with defect‑free ones,
• offer a price reduction,
• accept the return of the goods and refund the price – if the defect is significant and repair or replacement is not possible.

In B2B relations, the seller may refuse repair or replacement if it is impossible or would require disproportionate costs, and may propose an alternative solution.

Complaint procedure

Complaints must be submitted by e‑mail to: info@aquabara.com.

The complaint should include:

• customer details,
• order or invoice number,
• description of the defect,
• photos or video documenting the issue (if possible).

A response to the complaint is provided within 14 working days.

If the goods need to be returned, the customer will receive instructions. The goods must be sent in their original packaging or properly secured.

Final provisions

This policy applies exclusively to B2B and institutional sales. For matters not regulated herein, the provisions of the Civil Code apply. AQUABARA Sp. z o.o. reserves the right to update these terms.